Contact center
Our contact center (СС) has a geographical distributed structure
- 9 geographically separated sites
- 1500 agent
- cloud technology
- Tier III certified data center
Each site has all the necessary life support systems:
- power redundancy
- reliable network architecture
- reliable data transmission channels
- online monitoring
- technical support (24×7)
Thanks to voice technology, our contact center can handle
- up to 500 000 calls a day for incoming calls
- up to 5 000 calls per second for outbound calls
Infrastructure
Online monitoring system of KPI
Chat bot system
Work force optimization
Predictive dialer
Speech analytics
Two-channel audio recording and screen recording system
Clients
Competence of contact center
On the base of its own innovation contact center, Voice Communication provides
a full cycle services (recruitment, training, quality control, programming, technical support, analytics)
IVR
Automatic multi-level voice menu system with the ability to speech recognize and call routing, including voice self-service
Marketing research and polls
Questioning, conducting surveys (including expert interviews), updating databases
HelpDesk
24-hour technical support of users
Incoming / Outbound calls
Receiving and sending SMS/emails
Telemarketing
Contact With Us
Address
Moscow, Novodanilovskaya Naberezhnaya 6, building 1
