heroslider ovelay

Innovation contact center

appmyil mobile

Contact center

about mobile

Our contact center (СС) has a geographical distributed structure

  • 9 geographically separated sites
  • 1500 agent
  • cloud technology
  • Tier III certified data center

Each site has all the necessary life support systems:

  • power redundancy
  • reliable network architecture
  • reliable data transmission channels
  • online monitoring
  • technical support (24×7)
bg shape

Thanks to voice technology, our contact center can handle

- up to 500 000 calls a day for incoming calls
- up to 5 000 calls per second for outbound calls


Online monitoring system of KPI

Chat bot system

Work force optimization

Predictive dialer

Speech analytics

Two-channel audio recording and screen recording system

appmyil mobile
appmyil mobile

appmyil bg shape


appmyil team member
appmyil team member
appmyil team member
appmyil team member
appmyil team member
appmyil team member
appmyil team member

Competence of contact center

On the base of its own innovation contact center, Voice Communication provides
a full cycle services (recruitment, training, quality control, programming, technical support, analytics)


Automatic multi-level voice menu system with the ability to speech recognize and call routing, including voice self-service

Marketing research and polls

Questioning, conducting surveys (including expert interviews), updating databases


24-hour technical support of users

Incoming / Outbound calls

Receiving and sending SMS/emails


contact shape

Contact With Us


Moscow, Novodanilovskaya Naberezhnaya 6, building 1